1. Order Processing Time

• All orders are processed within 1-2 business days.
• Orders placed after [cut-off time, e.g., 2 PM IST] will be processed the next business day.
• Orders are not processed or shipped on weekends or public holidays.

2. Shipping Charges

• Shipping Charges included.
• Express or same-day delivery (if available) is charged additionally and will be calculated at checkout.

3. Delivery Timeframe

• Metro cities: 2–4 business days
• Other cities/towns: 3–7 business days
• Remote/rural areas: 5–10 business days
• Delivery timelines may vary due to external factors like weather, strikes, or courier partner delays.

4. Shipping Partners

• We use trusted third-party courier services such as Delhivery, Blue Dart, Ekart, DTDC, and India Post.

5. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email and/or SMS.
• You can track your order [on our website / via the courier partner’s site].

6. Delivery Address

• Please ensure the shipping address and contact number are accurate and complete to avoid delays.
• We are not responsible for undelivered packages due to incorrect address details.

7. International Shipping

• Currently, we only ship within India.

8. Delays or Issues

• If your order is delayed beyond the estimated delivery time, please contact our support at [support email/phone].
• In case of lost/damaged shipments, we will work with the courier to resolve the issue or offer a refund/replacement as per our [refund policy].